FAQ
Frequently Asked Questions (FAQ)
Ordering & Payment
1. What payment methods do you accept?
We accept major credit and debit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. More local payment options may be available at checkout.
2. How do I place an order?
Simply browse our products, add your desired items to the cart, and follow the checkout process. You’ll receive a confirmation email once your order is placed.
3. Can I change or cancel my order after placing it?
Yes, but only if your order hasn’t been shipped yet. Please contact us as soon as possible at [your support email].
4. Is it safe to shop on your website?
Absolutely. Our site uses SSL encryption to protect your data. We never store your payment details.
5. Do you offer discount codes or promotions?
Yes! Subscribe to our newsletter and follow us on social media for exclusive deals and product launches.
Shipping & Delivery
6. Do you ship internationally?
Yes, we ship worldwide. Shipping costs and delivery times vary based on your location.
7. How much does shipping cost?
Shipping fees are calculated at checkout based on the weight and destination of your order.
8. How long will delivery take?
Estimated delivery time:
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Greece: 5–7 business days
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Europe: 10–12 business days
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International: 14–21 business days
9. Can I track my order?
Yes, once your order ships, you’ll receive a tracking number via email.
10. What if my package is lost or delayed?
Contact us with your order number, and we’ll investigate and resolve the issue as quickly as possible.
Returns & Exchanges
11. What is your return policy?
You may return unused items within 14 days of delivery. Products must be in original condition and packaging.
12. How do I return or exchange an item?
Email us at [your support email] with your order number, and we’ll guide you through the return or exchange process.
13. Do I have to pay for return shipping?
Yes, unless the item arrived damaged or there was an error on our part.
14. When will I receive my refund?
Refunds are processed within 5–7 business days after we receive the returned item.
15. Can I return a used item?
Unfortunately, we do not accept returns on used or chalked products (e.g., tips, cues).
Product Info
16. Are your billiard products authentic?
Yes, we only stock 100% genuine products from trusted brands and manufacturers.
17. Do you restock sold-out items?
We do our best to restock popular items quickly. You can sign up for restock alerts on product pages.
18. Can I request a product you don’t carry?
Absolutely! Contact us with your request, and we’ll do our best to source it for you.
19. Do you offer warranties or guarantees?
Many of our products come with manufacturer warranties. Details are listed on each product page.
20. How can I get more information about a product?
You can find detailed descriptions, specifications, and images on each product page. Still have questions? Just ask us!
Customer Support
21. How can I contact you?
Email us at [your support email] or send us a message through our contact form.
22. What are your support hours?
Monday–Friday: 10:00 AM – 6:00 PM (GMT+2)
We typically respond within 24 hours.
23. Do you offer support in Greek?
Yes, we offer support in both English and Greek.
24. Where are you based?
We’re proudly based in Athens, Greece.
25. Do you have a physical store?
Yes! Visit us at [physical store address] or shop online 24/7.
Account & Privacy
26. Do I need an account to order?
No, you can check out as a guest. However, creating an account allows you to track orders and manage your history.
27. How do I reset my password?
Click “Forgot Password” on the login page, and follow the instructions sent to your email.
28. Is my personal information safe?
Yes. We value your privacy and use secure technology to protect your data.
29. How do I unsubscribe from emails?
At the bottom of any email, click "Unsubscribe" to stop receiving marketing messages.
30. Can I delete my account?
Yes, contact us to request account deletion at any time.